What I Talk About When I Talk About Work

At TEC Group, we’re obsessed with making complex things work better — not just in theory, but in the real world. That’s the thread that runs through everything I speak and write about. Here’s a taste of what’s on my mind (and usually on stage with me too).

Tech That Connects Us

Smart tech, used wisely, across industries.

From tourism to infrastructure to health, the right tools simplify complexity and make work more human. The trick? Stop chasing shiny objects and ask what the tech is actually for.

Change That Sticks

You don’t need more frameworks — you need adoption. How do you design systems, processes, and structures that people actually use? I focus on aligning people, process, tech, and information — so your clever ideas don’t gather dust in a shared drive.

Low-Code, High Impact

Big change doesn’t have to mean big spend.

Low-code and no-code tools let teams move faster, test smarter, and create value sooner. I share real-world examples of transformation without the drama (or the bloated project plans).

Rethinking Governance: Clarity Without Control

The future of decision-making isn’t more red tape — it’s better structure.

I explore how to build governance systems that empower teams and clarify responsibilities, without choking momentum. Less bureaucracy, more backbone.

Behind the Buzzwords: Service Design in Real Orgs

Beyond stickies and personas — let’s make services actually work.

Too often, service design gets stuck in the workshop. I talk about making it real: translating insight into systems, policy, and day-to-day operations.

Portfolio Careers & Redefining Ambition

Careers don’t have to be ladders — they can be mosaics.

I’m interested in how we work, why we work, and how to design lives (and organisations) that reflect modern ambition — flexible, value-aligned, and energising.

If any of these ideas resonate — whether you’re designing systems, navigating change, or rethinking work itself — let’s talk. I take on both paid and pro bono speaking gigs where the topic and purpose hit home.

— Erin